At Cheng, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a hassle-free return policy to ensure your peace of mind.

Return Eligibility

We accept returns under the following conditions:

1. Unused and Unopened Products: To be eligible for a return, the item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
2. Within Return Period: You must initiate the return process within [number of days] days from the date of delivery.

Non-Returnable Items

Certain items are not eligible for return, including:

• Products that have been used, opened, or damaged after delivery.
• Items not in their original condition or packaging.
• Products marked as non-returnable or final sale.

Return Process

To initiate a return, please follow these steps:

1. Contact our customer support team at info@chengartandcrafts.com to request a return authorization.
2. Provide your order number, the reason for the return, and any relevant details.
3. Our customer support team will provide you with instructions on returning the item, including the return address.
4. Pack the item securely in its original packaging, along with any accessories or documentation.
5. Ship the item back to us using a trackable shipping service.
6. Once we receive your returned item and inspect it, we will process your refund or exchange as per our refund policy.

Refund Timeline

Refunds will be issued to the original payment method used for the purchase. Please allow 30 days for the refund to be processed after we receive your returned item. The timeframe for the refund to reflect in your account may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about our return policy, please contact us at info@chengartandcrafts.com. Our customer support team is here to assist you.