At Cheng, we adhere to the regulations set forth by Philippine law regarding order cancellations. We prioritize transparency and fairness in our cancellation process. This Cancellation Policy outlines the conditions under which cancellations are accepted, in accordance with applicable laws, and the process for requesting a cancellation.

Cancellation Eligibility

You may cancel an order under the following circumstances:

• Before Shipment: You have the right to cancel your order any time before it has been shipped, in compliance with the Consumer Act of the Philippines (Republic Act No. 7394). Once the order has been shipped, it is no longer eligible for cancellation.
• Unprocessed Orders: If your order has not yet been processed for shipment, you may request a cancellation. Our team will endeavor to accommodate your request promptly, as per your rights under the Consumer Act.

Cancellation Process

To request a cancellation, please follow these steps:

• Contact our customer support team at info@chengartandcrafts.com as soon as possible to initiate the cancellation process, exercising your right under the Consumer Act.
• Provide your order number and the reason for the cancellation request.
• Our customer support team will review your request and confirm the cancellation if it meets the eligibility criteria outlined in the Consumer Act.
• If your order has already been processed for shipment, it may not be possible to cancel it. In such cases, you may need to follow our return policy after receiving the order, as per your rights under the Consumer Act.

Refund for Cancelled Orders

If your order is successfully cancelled before shipment or processing, we will issue a refund to the original payment method used for the purchase, as mandated by the Consumer Act. Please allow [number of days] days for the refund to be processed, in accordance with the provisions of the law. The timeframe for the refund to reflect in your account may vary depending on your payment provider.

Legal Compliance

Cheng is committed to complying with all relevant laws and regulations in the Philippines, including but not limited to the Consumer Act of the Philippines (Republic Act No. 7394), to ensure the protection and rights of our customers.

Contact Us

If you have any questions or concerns about our cancellation policy, please contact us at info@chengartandcrafts.com. Our customer support team is available to assist you and provide further clarification if needed, in accordance with Philippine laws and regulations.