At Cheng, we strive to provide a seamless shopping experience and stand by the quality of our products. However, we understand that there may be occasions when a refund is necessary. This Refund Policy outlines the circumstances under which refunds are applicable and the process for requesting a refund.

Refund Eligibility

We offer refunds under the following circumstances:

• Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [number of days] days of receiving your order. We will arrange for a replacement or issue a refund.
• Incorrect or Incomplete Orders: If you receive an incorrect item or your order is incomplete, please notify us immediately. We will rectify the issue by sending the correct item or completing your order, or provide a refund if necessary.
• Cancellation Before Shipment: If you wish to cancel your order before it has been shipped, please contact us as soon as possible. We will cancel your order and issue a refund.

Non-Refundable Items

Certain items are not eligible for refunds, including:

• Products that have been used, opened, or damaged after delivery.
• Items not in their original condition or packaging.
• Products marked as non-returnable or final sale.

Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at info@chengartandcrafts.com within 3 days of receiving your order.
• Provide your order number, the reason for the refund request, and any relevant details or evidence (such as photos of damaged items).
• Our customer support team will review your request and provide further instructions on returning the product, if applicable, or processing your refund.

Refund Timeline

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days] days. Please note that the timeframe for the refund to reflect in your account may vary depending on your payment provider.

Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@chengartandcrafts.com. Our customer support team is here to assist you.